Equipment Service & Repair · Melbourne Inner East
Pump, filter, chlorinator, and salt cell servicing and repair. Diagnosed and quoted before any work begins. Most inner-east service calls completed within the week.
Fully Insured · Fixed-Fee Quotes · Professionally Trained · Toorak · Hawthorn · Kew
What's Included
Pool equipment works as a system. A pump fault affects filter performance, which affects water chemistry, which affects the chlorinator's workload. Lumen's equipment service looks at the full system.
Parts supply varies by equipment brand and age. Where parts are required, we quote the full repair (labour and parts) before proceeding. We do not carry all parts for all brands in the vehicle, if parts need to be ordered, we confirm the lead time before you commit.
Who This Is For
A pump that's running loudly, a filter pressure that won't drop, a chlorinator showing an error code, these are clear signals. Lumen diagnoses the fault, provides a written quote, and completes the work in a single visit where possible.
Consistently cloudy water, recurring algae, or chemistry readings that won't stay balanced are often equipment problems. A chlorinator producing at reduced output or a filter not running long enough will undermine water quality.
Purchasing a property with an existing pool and unknown maintenance history is a common situation in the inner east. A Lumen equipment assessment gives you a written record of the system's current condition.
The Process
Tell us what you're observing, a sound, an error code, a water quality issue, or a general concern. A photo or short video often helps with initial diagnosis.
Your technician inspects the full equipment system, pump, filter, chlorinator, salt cell, timer, not just the item you've reported. Water chemistry is tested as part of the visit.
After diagnosis, you receive a written quote covering labour, parts, and total cost. No work proceeds until you've confirmed the quote. Lead time on parts is confirmed before you commit.
Once confirmed, the repair is completed and the equipment is tested. You receive a written report covering the fault, the repair completed, and items noted for future monitoring.
Why Lumen for Equipment Service
Lumen's fortnightly maintenance service includes a full equipment inspection as standard. Faults are identified at the inspection stage, when they're still minor.
No repair work proceeds without a confirmed written quote covering labour and parts. If the diagnosis reveals something more involved than anticipated, that's communicated before the scope expands.
Pool equipment works together. Lumen's assessment covers the pump, filter, chlorinator, and controller as a complete system. Faults are identified across the unit, not just the part that triggered the call.
Every equipment service visit produces a written report: what was inspected, what was found, what was repaired, and what to monitor. For properties with existing equipment of unknown age, this becomes the starting point.
Where We Work
Lumen provides equipment service and repair for residential pools in Toorak, South Yarra, Armadale, Malvern, Hawthorn, Kew, and the surrounding suburbs. Equipment service visits can be booked as a standalone call or as part of an ongoing maintenance arrangement.
Frequently Asked Questions
Pricing depends on the fault, the equipment brand, the parts required, and the time involved. All repairs are quoted before work starts, you'll receive an itemised quote covering labour and any parts needed. Contact us with a description of the fault for a range estimate.
Unusual pump noise is typically caused by a worn motor bearing, debris in the impeller, a failing seal, or the pump running dry due to a blocked skimmer or low water level. An on-site assessment is the only way to give you an accurate answer and a repair quote.
An annual equipment health check is a practical baseline for most residential pools. For equipment more than five years old, more frequent inspection is worthwhile. For pools on a Lumen fortnightly maintenance plan, equipment is checked at every visit.
Lumen technicians are trained to service the most common residential pool equipment brands used in Melbourne, including Astralpool, Davey, Hayward, Pentair, and Waterco. For less common or older equipment, parts availability may affect repair scope and timeline.
Where the equipment issue is identified during a scheduled maintenance visit and can be resolved within the same call, we'll complete it. More involved repairs are scheduled as a separate visit. We'll always tell you which applies.
Get Started
Tell us what you're observing, a sound, an error, or a water quality issue you can't resolve. We'll diagnose the problem and provide a written quote before any work begins.
Or call us directly: 03 9961 6078
Toorak · South Yarra · Armadale · Malvern · Hawthorn · Kew and surrounds
